Shipping Policy – Pawmilyy™

Last updated: 28/04/2026

At Pawmilyy™, we know that when you place an order, you want your parcel to arrive quickly and without surprises.
This page explains clearly how our shipping works, including delivery areas, estimated times, shipping costs, tracking, and what happens if something goes wrong.

1. Delivery areas

We currently ship to:

• the United Kingdom;
• selected European countries;
• other international destinations where shipping is available at checkout.

If your country is not available at checkout, it means we are currently unable to deliver there.

2. Shipping methods and delivery times

The delivery times below are estimates from dispatch and do not include order processing time.

2.1 United Kingdom

Standard delivery
Estimated delivery time: 2 to 5 business days

Carrier may include: Royal Mail, Evri, DPD, Yodel, or a local delivery partner

2.2 Europe

Standard delivery
Estimated delivery time: 4 to 8 business days

Carrier may include: local postal partners or international delivery partners

2.3 International orders

Standard international delivery
Estimated delivery time: 5 to 12 business days

Delivery times may vary depending on the destination country, customs processing, and local carrier conditions.

2.4 Important note

Delivery times may be longer during busy periods, including:

• Christmas and public holidays;
• seasonal promotions or high-demand periods;
• carrier delays, customs checks, strikes, extreme weather, or other events outside our control.

3. Shipping costs

Shipping costs are shown at checkout before payment is completed.

3.1 United Kingdom

Standard shipping: from £3.50

Free shipping: available on eligible orders, where stated on the website or at checkout.

For certain promotions or bundles, free shipping may be applied automatically. If so, this will be clearly shown on the product page or during checkout.

3.2 Europe and other countries

Shipping fees vary depending on:

• destination country;
• parcel size;
• carrier used.

The exact shipping cost is always displayed before you confirm payment.

4. Order processing time

Once your order is placed:

• orders are usually prepared and packed within 24 to 48 business hours;
• you will receive a shipping confirmation email as soon as your parcel has been handed to the carrier.

During especially busy periods, processing may take slightly longer.

5. Order tracking

Once your order has been dispatched:

• you will receive a shipping confirmation email;
• where available, this email will include your tracking number.

You can then track your parcel either:

• through the carrier’s website, or
• via the tracking information in our email.

If you have not received your tracking details within 48 business hours of placing your order, please:

• check your spam or junk folder first;
• then contact us at contact@pawnmilyy.com.

6. If you are not home at the time of delivery

If you are absent when the carrier attempts delivery:

• your parcel may be left at a local collection point or post office;
• or the carrier may leave instructions for redelivery or collection.

Parcels are usually held for a limited period at the collection point.
If they are not collected in time, they may be returned to us.

7. Parcels returned to sender

If a parcel is returned to us because of:

• an incomplete or incorrect address;
• failure to collect the parcel in time;
• unsuccessful delivery attempts;
• refusal of the parcel by the recipient;

we will contact you to discuss the next step.

Depending on the situation, we may offer:

• a reshipment, which may require a new shipping fee;
• a partial refund;
• store credit;
• or another suitable solution.

8. Delayed, lost, or missing parcels

8.1 Delayed parcels

If your parcel appears delayed, please first check the tracking information.

If tracking has not updated for several days, contact us at:

contact@pawnmilyy.com

We will investigate with the carrier where appropriate.

8.2 Lost parcels

If the carrier confirms that your parcel has been lost after investigation, we will offer either:

• a replacement shipment, or
• a full refund.

9. Damaged parcels or damaged products

If your parcel arrives visibly damaged, please:

1. take photos of the parcel and the product;
2. contact us within 48 hours at contact@pawnmilyy.com;
3. include your order number and the photos in your email.

Depending on the situation, we may offer:

• a replacement;
• a partial refund;
• or a full refund.

10. Customs, import charges, and taxes

For orders shipped outside the UK or outside the destination customs area, customs duties, import taxes, local VAT, or clearance fees may apply.

These charges are set by the destination country and are the responsibility of the recipient.

We recommend checking your local customs rules before placing an order.

11. Changes or cancellations before dispatch

We prepare orders quickly, so if you need to:

• change your delivery address;
• correct an error;
• or cancel your order,

please contact us as soon as possible at:

contact@pawnmilyy.com

If your order has not yet been dispatched, we will do our best to make the change.

If your order has already been dispatched, you will need to follow our Returns & Refunds Policy.

12. Your legal rights

Nothing in this Shipping Policy affects your statutory consumer rights. UK guidance for distance sales explains that consumers generally have a 14-day cancellation period for online purchases, and businesses must provide key pre-contract information including delivery arrangements.

13. Contact

For any shipping-related questions, please contact:

Pawmilyy™ – Customer Support
Email: contact@pawnmilyy.com